FoodTracks develops software for bakeries and helps our customers become more successful and avoid food waste. For this, we have, among other things, been honored with the Deutschen Nachhaltigkeitspreis.
As a Customer Success Manager, you are responsible for the successful rollout of our software with new customers and for the ongoing development of existing customers. You support bakeries in implementing our software and restructuring their ordering process. Crucial to success is putting yourself in the challenges bakeries face and speaking the “customer’s language.”
Whether you already have some experience in Customer Success or are launching your career with us as a recent graduate, what matters most is your enthusiasm for customer interaction and data.
- You guide our customers from onboarding through to successful use of our software – with heart, structure, and oversight.
- You build long‑term, trust‑based customer relationships and serve as the first point of contact for questions, ideas, and challenges.
- You support our customers with project management, answer questions, and provide training. Most customer meetings take place via video call, but sometimes your on‑site presence is also needed.
- You analyze customer data, identify optimization opportunities, and work with the team to develop concrete improvement actions.
- You help our customers in daily support to fully leverage the benefits of our solution.
- You use AI tools (e.g., Claude) with us to prepare onboarding materials and training documents, respond to customer inquiries more quickly and systematically, and develop decision‑making foundations for customer projects.
Framework & Benefits
- Cool Team: You’ll become part of a dedicated team that solves a major problem for many bakeries with an innovative and meaningful product.
- Mentoring & Development: Experienced colleagues guide you into the world of bakery data, and we actively shape your career path at FoodTracks.
- Creative Freedom: We can give you insight into many processes and areas of the company, we trust each other, and this gives you plenty of room for your own ideas.
- Harbor View: You’ll enjoy the picturesque view of Münster’s harbor from our office (remote work possible).
Kick‑off with Ahoi! Your first day starts with a boat ride on our “M/S Jürgen.”
Why Us
- A company with measurable impact on food‑waste reduction (including the Deutschen Nachhaltigkeitspreis, Sustainability Heroes).
- Great team culture, workations, and regular team events.
- Fair compensation, regular one‑on‑one meetings, and appreciation of you as a person.
- Continuous dynamism within the company, both in product improvement and in the tools we use (e.g., AI software), so you can keep learning continuously.
- Close relationships with our customers, whom we can truly help.
Who Fits With Us
Explorer: You’re open to learning – we’ll guide you into the world of bakery data, show you our system, and introduce you to technical topics like database queries.
Communication Talent: You love interacting with people and can inspire with clarity and empathy.
Relationship Manager: You know how to bring customers along, build trust, and win them over for new solutions.
Organizational talent: You work independently, service‑oriented, structured, and with “attention to detail,” so client projects run smoothly.
Analyst: You think analytically, have a good sense for numbers and processes, and quickly recognize where there’s optimization potential.
Team player: You have a strong quality awareness and demonstrate teamwork and initiative.
Additional information
Start date: From January 1, 2027
Duration: 1 year
Location: Münster (Harbor)
